Customer Care

 QUALITY:

All of our tees are hand screen printed in house- so may look different from the next. We try and give them a one of a kind unique feel.

COUPON CODES

Coupons only work on full price items. Not last chance sale.

EXCHANGES

All 'last chance' + flash sale orders are FINAL SALE.

Exchanges available only on full price purchases. No returns.

No need to email us! Please send exchanges back to: NOT ANOTHER LABEL 5850 W 3RD ST STE 148 LOS ANGELES CA 91364 within 7 days of receiving it (unwashed + unworn) with a note enclosed explaining what you want in exchange. Unfortunately we can't accept exchanges for any items that show signs of being worn.

We cannot take responsibility for return shipping costs at this time. We recommend using a trackable shipping service or purchasing shipping insurance. Without this, we cannot guarantee we will receive your return. 

CANCEL ORDER

Want to cancel an order? All cancellations must be done within 12 hours of the order being placed, for a refund. 

SHIPPING

We ship orders on Mondays- Fridays, during office hours only. All orders are made to order, with just you in mind! We aim to send out orders as quick as possible. Your order usually will take 2-6 business days for processing until it leaves our HQ. 

December: Last day for guaranteed holiday US delivery is Monday Dec 14th @ 11 am PST.

New Years Day + Eve USPS is not delivering . Please keep in mind! 

Once we ship your order out, it’ll get there in about this long:

US: We ship for free via the United States Postal Service and your package should arrive in 2-4 business days once shipped. Yaaay!

International: International shipping costs $10 for orders under $50, and is sent via USPS. Your pieces should arrive in about 1 to 2 weeks *sometimes more* after we ship it.

Duties: Some countries may at random charge import duties or other random fees. Sorry, we have no control over this and it’s your responsibility to pay for any fees. 

Confirmation: As soon as your order ships, you’ll get an email confirmation. Make sure you check your friend/foe filters on your email so orders@not-another-label.com doesn’t end up in the land of spam.

 

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